第1章 医改催生的电子病历和绩效改革
10 Patient Safety Tips for Hospitals: Evidence-based tips to prevent adverse hospital events. AHRQ Publication No. 10-M008, Dec 2009. Agency for Healthcare Research and Quality, Rockville, MD. www.ahrq.gov/patients-consumers/diagnosis-treatment/hospitals-clinics/10-tips/index.html
Amato, M.G., Salazar, A., Hickman, T.T. et al. Computerized prescriber order entry-related patient safety reports: Analysis of 2522 medication errors. J Am Med Inform Assoc 2016, 24(2): 316–22.
Bates, D. Frequency, consequences and prevention of adverse drug events. J Qual Clin Pract 1999, 19(1): 13–7.
Bates, D. et al. Incidence of adverse drug events and potential adverse drug events. Implications for prevention. ADE Prevention Study Group. JAMA 1995, 274(1): 29–34.
Bergeron, B., Essentials of Knowledge Management. 2003. New York: John Wiley & Sons.
Bergeron, B. and P. Chan, Biotech Industry: A Global, Economic, and Financial Overview. 2004. New York: J. Wiley & Sons.
Briere, R., ed. Crossing the Quality Chasm: A New Health System for the 21st Century. 2001. Washington, DC: National Academy Press.
EMR 2016: The Market for Electronic Medical Records. Kalorama Information Publication No. KLI5971507, April 16, 2016. Rockville, MD: Kalorama Information. www.kaloramainformation.com/EMR-Electronic -Medical-10009693
Graban, M. Lean Hospitals. 2016. Milwaukee: ASQ.
Harry, M. et al. Practitioner’s Guide to Statistics and Lean Six Sigma for Process Improvements. 2010. New York: John Wiley & Sons.
Implementation Guidance for ISO 9001:2015. 2015. Geneva: International Organization for Standardization.
Levett, J. and R. Burney. Using ISO 9001 in Healthcare, 2nd Edition. 2014. Milwaukee: ASQ Press.
Meaningful Use Regulations. www.healthit.gov/policy-researchers-implementers/meaningful-use-regulations. Accessed April 7, 2017.
Quality Indicator Empirical Methods (Revised by Truven Health Analytics, Stanford University (prime contractor), under Contract No. HHSA290201200003I). 2014. Rockville, MD: Agency for Healthcare Research and Quality.
U.S. Census Bureau. www.census.gov.
van Doormaal, J.E. et al. The influence that electronic prescribing has on medication errors and preventable adverse drug events: An interrupted time-series study. J Am Med Inform Assoc 2009, 16: 816.
Wittich, C.M. et al. Medication errors: An overview for clinicians. Mayo Clin Proc 2014, 89: 1116.
第2章 绩效管理策略
10 Patient Safety Tips for Hospitals: Evidence-based tips to prevent adverse hospital events. AHRQ Publication No. 10-M008, Dec 2009. Agency for Healthcare Research and Quality, Rockville, MD.
www.ahrq.gov/patients-consumers/diagnosis-treatment/hospitals-clinics/10-tips/index.html
Bates, D., Frequency, consequences and prevention of adverse drug events. J Qual Clin Pract 1999, 19(1): 13–7.
Bates, D. et al. Incidence of adverse drug events and potential adverse drug events. Implications for prevention. ADE Prevention Study Group. JAMA 1995, 274(1): 29–34.
Bergeron, B. Essentials of Knowledge Management. 2003. New York: John Wiley & Sons.
Bergeron, B. and P. Chan, Biotech Industry: A Global, Economic, and Financial Overview. 2004. New York: J. Wiley & Sons.
Briere, R., ed. Crossing the Quality Chasm: A New Health System for the 21st Century. 2001. Washington, DC: National Academy Press.
Graban, M., Lean Hospitals. 2016. Milwaukee: ASQ.
Harry, M. et al. Practitioner’s Guide to Statistics and Lean Six Sigma for Process Improvements. 2010. New York: John Wiley & Sons.
Implementation Guidance for ISO 9001:2015. 2015. Geneva: International Organization for Standardization.
Levett, J. and R. Burney, Using ISO 9001 in Healthcare, 2nd Ed. 2014. Milwaukee: ASQ Press.
Meaningful Use Regulations. www.healthit.gov/policy-researchers-implementers/meaningful-use-regulations. Accessed April 7, 2017.
Quality Indicator Empirical Methods (Revised by Truven Health Analytics, Stanford University (prime contractor), under Contract No. HHSA290201200003I). 2014. Rockville, MD: Agency for Healthcare Research and Quality.
van Doormaal, J.E. et al. The influence that electronic prescribing has on medication errors and preventable adverse drug events: An interrupted time-series study. J Am Med Inform Assoc 2009, 16: 816.
Wittich, C.M. et al. Medication errors: An overview for clinicians. Mayo Clin Proc 2014, 89: 1116.
第3章 绩效驱动数据“有效率运用”
EHR Incentives & Certification. www.healthit.gov/providers-professionals/ehr-incentive-programs. Accessed April 11, 2017.
Eligible Hospital and CAH Core Objectives. www.cms.gov/Regulations-and-Guidance/Legislation/EHRIncentive Programs/downloads/Hosp_CAH_ MU-TOC.pdf. Updated July 2014.
Eligible Professional Meaningful Use Table of Contents Core and Menu Set Objectives. www.cms.gov/Regulations-and-Guidance/Legislation/EHRIncentivePrograms/
downloads/ep-mu-toc.pdf. Updated July 2014.
第4章 绩效管理周期
100 Top Hospitals Study, 2017. Truven Health Analytics. 24th ed. 2017. Ann Arbor, MI.
Blander, J. and B. Bergeron. Clinical Management Systems: A Guide for Deployment. 2004. Chicago: HIMSS.
Evans, J.R. and W.M. Lindsay. Managing for Quality and Performance Excellence. 2016. South-Western College.
Hale, J. The Performance Consultant's Fieldbook. 2006. San Francisco: Jossey-Bass.
Marshall, M. et al. Quality Indicators for General Practice: A Practical Guide for Primary Health Care Professionals and Managers. 2002. London: Royal Society of Medicine Press.
Mays, G.P. and P. Halverson. Conceptual and methodological issues in public health performance measure ment: Results from a computer-assisted expert panel process. Journal of Public Health Management and Practice 2000, 6(5): 59—65.
ORYX® Risk Adjustment Guide Version 2013, November 2012, is the work of The Joint Commission. The manual is periodically updated by The Joint Commission. Users of the ORYX® Risk Adjustment Guide must update their software and associated documentation whenever The Joint Commission releases a new version of this manual.
Porter-Roth, B. Request for Proposal: A Guide to Effective RFP Development. 2001. New York: Addison- Wesley Professional.
Spath, P.L. and D. Kelly. Applying Quality Management in Healthcare: A Systems Approach, 4th Edition. 2017. Chicago: Health Administration Press.
第5章 关键绩效指标
AHA Hospital Statistics 2016. 2016. Chicago, Illinois: American Hospital Association.
CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience. Content last reviewed October 2016. Rockville, MD: Agency for Healthcare Research and Quality. http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html.
Guidance on Mode Selection in Patient Experience Surveying. 2016. Ontario Hospital Association.
Download from: www.oha.com.
hfm Magazine. Healthcare Financial Management Association. www.hfma.org.
Hospital Report Series. Canadian Institute of Health Information. https://secure.cihi.ca/estore/productSeries.htm?pc=PCC219.
Journal for Healthcare Quality. National Association of Healthcare Quality. www.nahq.org/education/journal-healthcare-quality.
Journal of Healthcare Management. American College of Healthcare Executives. www.ache.org/Publications/SubscriptionPurchase.aspx#jhm.
Kohn, L., J. Corrigan, and M. Donaldson, eds. To Err Is Human: Building a Safer Health System. 2000, National Academy Press: Washington, DC.
Kottke, T.E. and G.J. Isham. Measuring health care access and quality to improve health in populations. Prev Chronic Dis 2010, 7(4): A73. www.cdc.gov/pcd/issues/2010/jul/09_0243.htm. Accessed April 13, 2017.
National Forum for Health Care Quality Measurement and Reporting (NQF). www.qualityforum.org.
Paton, J. Clinical performance indicators–good, bad, or ugly duckling? Br J Healthcare Comput Info Manage.2002, 19(5): 26–8.
Performance Measurement for Hospitals. Joint Commission. http://www.jointcomission.org. Accessed April 26, 2017.
Rodak, S. 16 Potential Key Performance Indicators for Hospitals. 2013. Becker’s Hospital Review. www.beckershospitalreview.com/strategic-planning/16-potential-key-performance-indicators-for-hospitals.html. Accessed April 25, 2017.
Schilp, J. and R. Gilbreath. Health Data Quest: How to Find and Use Data for Performance Improvement.
2000, San Francisco: Jossey-Bass.
Starr, G., T. Rogers, M. Schooley, S. Porter, E. Wiesen, and N. Jamison. Key Outcome Indicators for Evaluating Comprehensive Tobacco Control Programs. 2005. Atlanta, GA: Centers for Disease Control and Prevention.
Vancil, R. Uncommon denominators: Metrics that matter. CMO Magazine 2004, 1(3): 54–5.
第6章 运营指标
2017 Almanac of Hospital Financial & Operating Indicators. Optum360Coding.com.
American Hospital Association (AHA). www.aha.org.
Berger, S. Fundamentals of Health Care Financial Management: A Practical Guide to Fiscal Issues and Activities. 2002, San Francisco: Jossey-Bass.
Healthcare Financial Management Association (HFMA). www.hfma.org.
Hospital Nurse Staffing and Quality of Care. Research in Action, Issue 14. AHRQ Publication No. 04-0029, March 2004. Rockville, MD: Agency for Healthcare Research and Quality.
Radiologist Productivity Measurement. Radiology Business Management Association. www.rbma.org.
Silbiger, S. The Ten Day MBA. 1999. New York: William Morrow and Company.
Tracy, J. The Fast-Forward MBA in Finance. 2nd ed. 2002, New York: John Wiley & Sons.
Zelman, W. et al. Financial Management of Health Care Organizations: An Introduction to Fundamental Tools, Concepts, and Applications. 2nd ed. 2003. Cornwall, Great Britain: Blackwell Publishing.
第7章 临床指标
2014 National Healthcare Quality and Disparities Report Chartbooks. Content last reviewed October 2015. Rockville, MD: Agency for Healthcare Research and Quality. www.ahrq.gov/research/findings
/nhqrdr/2014chartbooks/index.html
2014 National Healthcare Quality and Disparities Report Data Query Tool. nhqrnet.ahrq.gov/inhqrdr/data
/query
2015 National Healthcare Quality and Disparities Report and 5th Anniversary Update on the National Quality Strategy. Rockville, MD: Agency for Healthcare Research and Quality. AHRQ; April 2016. AHRQ Pub. No. 16-0015.
American Journal of Medical Quality. us.sagepub.com/en-us/nam/american-journal-of-medical-quality/journal201749
Commission for Health Improvement (CHI), www.chi.nhs.uk/Ratings/more_information.asp
Healthy People 2020. Access to Health Services. Washington, DC: U.S. Department of Health and Human Services, Office of Disease Prevention and Health Promotion. www.healthypeople.gov/2020/topics-objectives/topic/Access-to-Health-Services. Accessed April 17, 2017.
NCQA, Health Plan Accreditation (HPA)—1016 Standards. www.ncqa.org/programs/accreditation
/health-plan-accreditation-2016-standards.
NHS performance indicators. Br J Healthcare Comput Info Manage 2002, 19(5): 18–20.
NIST, 2004 Criteria for Performance Excellence Baldrige National Quality Program. 2004, Gaithersburg, MD: National Institute of Standards and Technology.
Quality and Mayo Clinic. www.mayoclinic.org/about-mayo-clinic/quality/quality-measures. Accessed April 22, 2017.
Specifications Manual for Joint Commission National Quality Measures Version 2017A is periodically updated by the Joint Commission. Users of the Specifications Manual for Joint Commission National Quality Measures must update their software and associated documentation based on the published manual production timelines.
第8章 标杆数据
Ash, J., P. Gorman, and W. Hersh. Physician order entry in US hospitals. In AMIA Annual Symposium.
1998, Washington, DC: AMIA.
Bates, D. et al. Effect of computerized physician order entry and a team intervention on prevention of serious medication errors. JAMA 1998, 280(15): 1311–6.
Bates, D. Frequency, consequences and prevention of adverse drug events. J Qual Clin Pract 1999, 19(1): 13–7.
Bates, D. and S.P. Slight. Medication errors: What is their impact? Mayo Clinic Proceedings 2014, 89(8): 1027–9.
Birkmeyer, J. and J. Dimick. Leapfrog Safety Standard: Potential Benefits of Universal Adoption. 2004, Washington, DC: fte Leapfrog Group.
Center for Information Technology Leadership. www.CITL.org.
Computer Physician Order Entry. fte Leapfrog Group Factsheet, 2004 (August). Dudley, R. et al. Selective referral to high-volume hospitals. JAMA 2000, 283: 1159–66.
Edell, E. Strategic performance management: Development of a performance management system at the Mayo Clinic. Journal of Healthcare Management, 2000 (January): 27–34.
Kohn, L., J. Corrigan, and M. Donaldson, eds. To Err Is Human: Building a Safer Health System. 2000, Washington, DC: National Academy Press.
Leape, L. et al. Preventing medical injury. Qual Rev Bull 1993, 19(5): 144–9.
Morley, E., S. Bryant, and H. Hatry. Comparative Performance Measurement. 2001, Washington, DC: Urban Institute Press.
Pronovost, P. et al. Physician staffing patterns and clinical outcomes in critically ill patients: A systematic review. JAMA 2002, 288: 2151–62.
Semel, M.E. et al. Rates and patterns of death after surgery in the United States, 1996–2006. Surgery 2012 Feb, 151(2): 171–82.
第9章 分析反馈
Balanced Scorecard Institute. www.balancedscorecard.org.
Bendall-Lyon, D. and T. Powers. The role of complaint management in the service recovery process. Joint Commission Journal on Quality Improvement 2001, 27(5): 278–86.
Enwere, E.N. et al. Balanced Scorecards As a Tool for Developing Patient-Centered Pharmacy Services. Hospital Pharmacy 2014, 49(6): 579–84.
Evans, R.S. et al. Clinical use of an enterprise data warehouse. AMIA Annual Symposium Proceedings 2012: 189–98.
Genovich-Richards, J. and J. Wyzkiewicz. Consumers: From perceptions to participation. Journal of Healthcare Quality 2002, 24(6): 39–41.
Gilmore, J. and B. Pine. The four faces of mass customization. Harvard Bus Rev 1997, 75(1): 91–101.
Guptil, J. Knowledge management in healthcare. Journal of Health Care Finance 2005, 31(3): 10–4.
Isken, M., S. Littig, and M. West. A data mart for operations analysis. Journal of Healthcare Information
Management 2001, 15(2): 143–53.
Jamie, W. Scorecards, dashboards, and KPIs: Keys to integrated performance measurement. Healthcare Financial Management 2004 (Feb): 14–9.
Kaplan, R. and D. Norton. Putting the Balanced Scorecard To Work. Harvard Bus Rev 1992 (Sept–Oct): 2–15.
Kaplan, R. and D. Norton. The balanced scorecard—Measures that drive performance. Harvard Bus Rev
1992 (Jan–Feb): 71–9.
Kaplan, R. The Balanced Scorecard for Public Sector Organizations. 2000, Cambridge: Harvard Business School Press.
Memel, D. et al. Development and implementation of an information management and information technology strategy for improving healthcare services: A case study. Journal of Healthcare Information Management 2001, 15(3): 261–85.
Pink, G. et al. Creating a balanced scorecard for a hospital system. Journal of Health Care Finance 2001, 27(3): 1–20.
Rimar, S. Strategic planning and the balanced scorecard for faculty practice plans. Academic Medicine 2000, 75(12): 1186–8.
Schneiderman, A. Why balanced scorecards fail. Journal of Strategic Performance Management 1999 (Jan): 6–11.
Sunnybrook Health Sciences Centre, University of Toronto Faculty of Medicine, Sunnybrook’s Strategic Balanced Scorecard. December, 2016.
Tiwana, A. Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms, 2nd ed. 2002, Englewood Cliffs, NJ: Prentice Hall.
Tools for Performance Measurement in Health Care: A Quick Reference Guide, 2nd ed. 2008, Oakbrook Terrace, Illinois: Joint Commission Resources.
Tufte, E. The Visual Display of Quantitative Information, 2nd ed. 2001, Cheshire, CT: Graphics Press. Weintraub, P. Planning for Healthcare Reform: Using the Balanced Scorecard Approach to Strategic Planning.
Hospital Planning for Healthcare Reform, 2010. www.healthcarereformmagazine.com/business/planning-for-healthcare-reform-using-the-balanced-scorecard-approach-to-strategic-planning. Accessed April 16, 2017.
Zelman, W., G. Pink, and C. Matthias. Use of a balanced scorecard in health care. Journal of Health Care Finance 2003, 29(4): 31–3.
第10章 把握行为改变的方法和技巧
Blander, J. and B. Bergeron. Clinical Management Systems: A Guide for Systems Deployment. 2004. Chicago, IL: HIMSS.
Gagon, M. et al. Electronic health record acceptance by physicians: Testing an integrated theoretical model.
Journal of Biomedical Informatics 2014, 48(4): 17–27.
Garvin, D. Learning in Action: A Guide to Putting the Learning Organization to Work. 2000. Cambridge, MA: HBS Press.
Hutton, D. From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement.
2000. San Francisco: Jossey-Bass.
Nambisan, P. et al. Understanding electronic medical record adoption in the United States: Communication and sociocultural perspectives. Interact J Med Res 2013 Jan–Jun, 2(1): e5.
Office of the National Coordinator for Health Information Technology. Office-based Physician Electronic Health Record Adoption, Health IT Quick-Stat #50. dashboard.healthit.gov/quickstats/pages/physician
-ehr-adoption-trends.php. December 2016.
Prochaska, J. Helping patients at every stage of change. Behavioral Approaches to Addiction Journal 1992, 1(1): 2–7.
Prochaska, J. and C. DiClemente. Transtheoretical therapy: Toward a more integrative model of change.
Psychotherapy: Theory, Research and Practice 1982 (19): 276–88.
Prochaska, J. and J. Norcross. Changing for Good. 1994. New York: William Morrow and Company. Prochaska, J.O. and J.M. Prochaska. Changing to Thrive. 2016. Center City, MN: Hazeldon Publishing.
Spotlight on Success: St. Luke’s Medical Center, Quezon City, Philippines. Joint Commission International Newsletter 2004, 2(3): 4–6.
Transtheoretical Model. https://en.wikipedia.org/wiki/Transtheoretical_model. Accessed April 7, 2017.
第11章 统计分析与预测
Carey, R. and R. Lloyd. Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications. 2001, Milwaukee: ASQ Press.
Enders, C.K. Applied Missing Data Analysis. 2010, New York: The Guilford Press.
Ewens, E. and G. Grant. Statistical Methods in Bioinformatics, 2nd ed. 2005, New York: Springer.
Kellar, S.P. and E. Kelvin. Munro’s Statistical Methods for Health Care Research, 6th ed. 2012, Philadelphia: Lippincott Williams & Wilkins.
Quality Indicator Empirical Methods (Revised by Truven Health Analytics, Stanford University (prime contractor), under Contract No. HHSA290201200003I). Rockville, MD: Agency for Healthcare Research and Quality. November 2014.
Smith, G.M. Statistical Process Control and Quality Improvement. 2003, London: Pearson.
Wheeler, D. and D. Chambers. Understanding Statistical Process Control. 1992, Knoxville, TN: SPC Press.